Privacy Policy

1Overview & Scope

This Privacy Policy ("Policy") is published by juan567 ("juan567", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data relating to all individuals ("Members", "Users", "you") who access or use the juan567 online gaming platform at juan567.net and all associated subdomains, mobile web interfaces, and digital properties (collectively, the "Platform").

juan567 is committed to upholding the highest standards of data privacy protection in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. All personal data you provide to juan567 — whether at registration, during KYC verification, through payment processing, or via customer support interactions — is handled with strict confidentiality and used only for the legitimate purposes described in this Policy.

This Policy applies to all juan567 members and visitors regardless of their location within the Philippines, including players from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippine archipelago. It applies to data collected online through the Platform as well as any data shared with us through email, live chat, or other direct communications.

2Personal Data We Collect

Depending on your level of engagement with the juan567 Platform, we may collect and process the following categories of personal data:

Identity & Contact Data

• Full legal name as it appears on your government-issued Philippine ID
• Date of birth (used to verify you are at least 21 years of age)
• Philippine residential address
• Email address and mobile number
• Government-issued ID details (e.g., PhilSys card number, passport number, driver's licence number) — collected during KYC verification only

Financial Data

• GCash or Maya mobile wallet number
• Bank account details for BPI, BDO, Metrobank, or other linked Philippine bank accounts
• Transaction history including deposit amounts, withdrawal requests, and gaming activity in Philippine Peso (PHP / ₱)
• Payment method type and partial card or account identifiers (full card numbers are never stored by juan567)

Technical & Usage Data

• IP address and approximate geolocation (region/province level)
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Pages visited, games launched, and in-platform navigation paths
• Cookie identifiers and similar tracking technology data (see Section 9)

Communications Data

• Records of your interactions with our customer support team via email or live chat
• Feedback, complaints, and dispute records
• Marketing communication preferences and opt-in/opt-out records

The table below summarises the main data categories, their sources, and primary purposes:

3How We Collect Your Data

juan567 collects personal data through the following means:

• Direct Submission: Information you voluntarily provide when creating a juan567 account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or responding to surveys and promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar technologies. This data is collected regardless of whether you are a registered member or an anonymous visitor.
• Third-Party Sources: In certain circumstances, we may receive data about you from third parties, including identity verification service providers, payment processors (e.g., GCash, Maya, BPI), fraud detection agencies, and publicly available Philippine government databases, where such collection is permitted by law.
• Linked Accounts: If you link a Philippine e-wallet (such as GCash or Maya) to your juan567 account, the relevant payment provider may share limited account data with us solely for the purposes of transaction processing and verification.

4Purpose of Data Processing

juan567 processes your personal data exclusively for the following legitimate purposes:

• Account Creation and Management: To register your juan567 account, maintain your member profile, and provide you with access to the Platform's full range of gaming services.
• Age and Identity Verification: To confirm that you meet the minimum legal age requirement of 21 years and that your identity is genuine, in line with applicable PAGCOR responsible gaming guidelines and Philippine AML regulations.
• Transaction Processing: To process deposits and withdrawals in Philippine Peso via GCash, Maya, BPI, BDO, Metrobank, and other supported payment methods.
• Legal and Regulatory Compliance: To fulfil our obligations under the Data Privacy Act of 2012, applicable PAGCOR regulations, and anti-money laundering laws, including maintaining records required by law.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other security threats to the Platform and its members.
• Customer Support: To respond to your inquiries, resolve disputes, and deliver the 24/7 support service that juan567 provides to all Filipino members.
• Platform Analytics and Improvement: To understand how members use the Platform and to improve game offerings, user experience, and technical performance.
• Marketing Communications: Where you have provided explicit consent, to send you personalised promotional offers, bonus notifications, and product updates relevant to your gaming preferences. You may withdraw this consent at any time.
• Responsible Gaming: To monitor gaming patterns and, where appropriate, proactively reach out to members who may be displaying indicators of problem gambling, in accordance with our responsible gaming commitments and PAGCOR guidelines.

5Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), juan567 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and juan567 — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR compliance requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for juan567's legitimate business interests, including fraud prevention, Platform security, and analytics, provided such interests do not override your fundamental rights and freedoms.
• Consent: For specific processing activities — particularly direct marketing communications — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

juan567 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may, however, disclose your personal data to the following categories of recipients where strictly necessary:

• Payment Service Providers: Philippine e-wallet operators (GCash, Maya, GrabPay), banks (BPI, BDO, Metrobank), and payment infrastructure providers (InstaPay, PesoNet, QR Ph) — solely to process your financial transactions.
• Game Content Providers: Third-party game studios and platform providers who supply the slots, live casino, bingo, and fishing game content available on juan567. These providers may process limited gameplay data for game integrity and audit purposes.
• Identity Verification and KYC Providers: Accredited identity verification service providers who assist juan567 in validating the authenticity of member-submitted documents against Philippine government databases.
• Regulatory and Law Enforcement Authorities: Philippine government bodies, including the National Privacy Commission (NPC), PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement agencies, where disclosure is required by law, court order, or regulatory mandate.
• Fraud Prevention Networks: Industry fraud prevention organisations and shared databases used to detect and prevent fraudulent activity across the online gaming sector.
• Professional Advisers: Lawyers, auditors, and accountants engaged by juan567 who are bound by professional confidentiality obligations.

All third parties with whom juan567 shares personal data are required to process that data in accordance with applicable Philippine data protection law and are bound by contractual data processing agreements that prohibit any use of the data beyond the specified purposes.

7Data Retention

juan567 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. The following retention periods apply as general guidelines:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC-approved data disposal procedures. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.

8Data Security

juan567 implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• Encryption: All data transmitted between your device and the juan567 Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including KYC documents and financial records, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised juan567 personnel and contractors on a strict need-to-know basis, enforced through role-based access control (RBAC) systems and multi-factor authentication (MFA).
• Infrastructure Security: The Platform is hosted on enterprise-grade, geographically redundant infrastructure with continuous network monitoring, intrusion detection systems (IDS), and regular third-party security audits and penetration testing.
• Payment Security: Financial transactions are processed through PCI DSS-compliant payment infrastructure. juan567 does not store full payment card numbers or GCash/Maya PINs on its systems.
• Incident Response: juan567 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected members without undue delay, in accordance with RA 10173.

9Cookies & Tracking Technologies

juan567 uses cookies and similar tracking technologies to operate and improve the Platform, remember your preferences, maintain your session, and understand how members engage with our services. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your cookie consent preferences. These cookies cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game lobby display preferences, and responsible gaming tool configurations. Disabling these cookies may reduce the personalisation of your experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use the Platform — such as which game categories are most popular among Filipino players and which pages generate the most engagement. This data informs Platform improvements.
• Security Cookies: Used to detect and prevent fraudulent activity, account takeover attempts, and bot traffic on the Platform.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse, delete, or selectively accept cookies. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

10Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juan567. These rights may be exercised by contacting our Data Protection Officer as described in Section 13.

• Right to Be Informed: You have the right to be informed that your personal data is being or has been collected and processed. This Privacy Policy serves as juan567's primary means of fulfilling this obligation.
• Right of Access: You have the right to request a copy of the personal data juan567 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account details directly through your juan567 account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (for consent-based processing). This right is subject to juan567's legal obligations to retain data under applicable Philippine regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that juan567 has processed your personal data in violation of RA 10173. The NPC can be reached through its official Philippine government website.

juan567 will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

11Minors & Age Policy

juan567 is strictly an adult gaming platform. Access to the Platform is limited to individuals who are at least 21 years of age, in accordance with the minimum legal age for casino-style gambling in the Philippines under applicable PAGCOR responsible gaming guidelines.

juan567 does not knowingly collect personal data from individuals under the age of 21. During the registration process, all users are required to provide their date of birth and to confirm that they are of legal gambling age. Additionally, our KYC verification process independently confirms the age of members prior to the activation of full account privileges.

If juan567 discovers or has reasonable grounds to believe that a member is under the age of 21, we will immediately:

• Freeze the relevant account and suspend all gaming activity.
• Void all wagers placed by the underage individual and forfeit any associated winnings.
• Return any deposited funds to the originating payment source after identity verification.
• Permanently close the account and delete or anonymise all associated personal data to the extent permitted by law.

12Policy Amendments

juan567 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, regulatory requirements, or Platform features. All updates will be published on this page with a revised "Last Updated" date.

Where changes are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — juan567 will provide advance notice via email to your registered address and/or via a prominent notice on the Platform, at least fourteen (14) days before the changes take effect.

Your continued use of the juan567 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically to stay informed of any changes to how juan567 processes your personal data.

13Contact & Data Protection Officer

juan567 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you wish to exercise any of your data rights, have a question about how your personal data is processed, or wish to raise a privacy concern, please contact the DPO through the following channels:

• Email: [email protected] — mark your subject line "Attention: Data Protection Officer / Privacy Request"
• Live Chat: Available on the juan567 Platform, 24 hours a day, 7 days a week
• Response Time: All privacy-related inquiries will receive an acknowledgement within one (1) business hour and a full response within thirty (30) calendar days

If you are not satisfied with juan567's response to your privacy inquiry or believe your rights under RA 10173 have been violated, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.

For legal correspondence or formal data subject access requests, please include your full name, registered email address, and a clear description of your request to facilitate prompt processing.